Waited awhile and when another bus turned up I asked the bus diver if it was the Hoppa Bus and he directed me to a different area and to Bus Stop 16. Absolutely pathetic that you have to pay 30 pence to go to the toilet at London Victoria Coach Station.Arrived at London Heathrow airport around lunchtime and headed for Bus Stop 22/23 (which my research had instructed) and waited for the Hoppa Bus which would take us directly to the Hilton Hotel at London Heathrow Airport T5. All I’m saying is that DON’T have an option for OPEN RETURN when it very clearly isn’t open return!! I booked the coach back with another coach company who did more to help and they are very reliable. Instead I got ‘All seats are booked up’ which I didn’t believe for one second. As soon as it was my turn to talk to the information desk person, I explained my problem and did they do much to help? No. I just knew from then that the company aren’t reliable, there was even a person crying with her ticket in her hand which they obviously didn’t or couldn’t be bothered to resolve her problem. £157 for 3 people (Open return) from Stoke On Trent (Hanley) to London Victoria Coach Station and we go to the coach station after we have spent the day in London on a business meeting as we need to catch the coach to go back to Stoke only to be told we can’t board the coach because we didn’t book our return early enough so we ended up going to the information desk and the amount of annoyed looking people there was and it was such a long line. Worst customer service I’ve ever experienced. #hoppa #hotelhoppa #heathrow #travelwarning #banhotelhoppa It may cost you more, but you will get to your flight on time and save yourself from aggravation and further costs having to rebook your missed flight. Since this was through a second and third party (Green Motion, booked through Hotwire), I have left stern messages with all links in the chain. >:/ So, we are expected to file all complaints with the original booking company(s). Evidently, they only take complaints from people that do not use aggregate travel services. His reply was to laugh in our face and say "Hahaha! Just go ahead and try!" In short, he was inept, rude, caused us to miss our flight and end up having to purchase emergency/standby tickets to get back home, which cost an additional £1500 of travel costs, as well as the loss of our original airfares of £700!!! We tried to file a complaint with Hoppa Support, and their website won't allow us to do so, because we did not book with them, directly. We then advised him that we would be reporting him, and he may lose his job over this. He said it was not his fault because "the bus had too many buttons." He then told another passenger in front of us who had also voiced the same to "Shut up! It was not his problem!". When we finally arrived, we told him that he made us miss our flight. Our 10 minute ride turned into a frantic panic that lasted an hour or more, while people on the bus became more escalated with his non response to our pleas to the point profanities started to fly. On a side note he also seemed confused about every passenger that approached the bus with anything but a prepaid ticket. This is with the knowledge that a number of passengers were at risk of missing their flights, he simply did not care and showed a complete disregard when anyone tried to address him, at one point shooing a passenger away that tried to speak with him during one of his social interactions to let him know the urgency of getting the shuttle going. Following the latter the driver then proceeded to allow too many passengers onto the bus (dangerously overcrowded) and had lengthy conversations with a number of people at every stop once again getting off the bus and in some cases providing what appeared to be directions to not one but 2 groups of individuals. Suffice to say he was as amused as we were since he could not move as a result of the shuttle blocking his and others from going thru. He ended up getting assistance from a random bus driver from another company who literally walked on the bus, flipped a switch and walked off, resolving the issue. We sat for over 20 minutes watching him try to start it, over and over again, while an anti-theft alarm rang out. Then, could not figure out how to start the bus again. Our 10 min ride to Heathrow Airport took a turn, when the driver decided to take an unnecessarily long break at one of the hotels on the route. NEVER USE Hotel Hoppa TRANSIT SERVICES! Our experience with HotelHoppa was so bad, that others need to be aware.
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